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Night Support Worker
Bray Cold Weather Initiative (Full-Time & Part-Time Roles)
About the job
We are recruiting Night Support Workers for our Cold Weather Initiative (CWI), our new service in Bray, Co. Wicklow, where we opening an emergency service for people who are currently living on the streets of Wicklow and providing them place to sleep over the winter months (November to March).
In this role you will be working to meeting the immediate needs of rough sleeping clients on a nightly basis, ensuring safe service delivery overnight, responding to crisis, engaging clients in service activities, and maintaining service reports. The core of the job is providing a warm, welcoming, and safe place for people to take shelter and sleep.
The right person for our team will have excellent communication and team working skills with a resilient and confident manner which is demonstrated by an ability to work on your own initiative and as part of the broader team. Community is our core value so it is important to be good at building strong professional relationships with the clients and your team. Excellent people skills are important, as is the ability to work under pressure in a fast paced environment; strong work ethic is something we value, as is flexibility and adaptability. The right person will be solution orientated with a positive attitude.
- Engaging with clients as they attend the CWI Service: providing care interventions; life skills support; accommodation searching; engagement in support plan actions.
- Welcoming and inducting new clients to the CWI Service: registration; conducting risk assessments; settling in talks; immediate needs; client rights and responsibilities.
- Overseeing the health, safety and welfare of clients through wellbeing checks and ensuring compliance from clients and colleagues in relation to all health and safety policies and procedures.
- Ensuring clients adhere to terms and conditions of agreements relating to their accommodation and be alert to any situation or behaviour which may result in breaches of this agreement in line with policies and procedures of Simon Community while also aiming to sustain the clients’ placement in the service.
- Supporting the Project Worker on the day shift by providing appropriate handover, documentation, and information.
- Key tasks will include:
- Providing interventions providing emotional and motivational support, promoting positive mental health attitudes, self esteem and self-respect.
- Assistance with basic living skills.
- Active harm reduction interventions to include harm reduction, overdose prevention, stabilisation and education.
- Assistance with managing physical and mental health concerns of clients, and with managing medication medication/health regimes.
- Managing complex and challenging behaviour including crisis and conflict management within the service.
- Accommodation charge management, coordination and supporting clients to access entitlements.
- Process all incoming enquiries and referrals as appropriate.
- Preparations of beds to be ready for new client intake to ensure standards are maintained.
- Routine household tasks: cleaning, security inspections, bedroom health and safety inspections.
- Ensure a high standard of service is provided and complaints are dealt with in an efficient and appropriate manner in accordance with complaints and appeals policy and procedures.
- Carry out administrative and financial procedures in accordance with organisation policies.
- Ensure neighbourhood policy is implemented and managed at all times.
Note: The duties listed in this job description are not exhaustive and you may be expected to perform other duties as are reasonable in the course of your work with Simon Community.
Qualifications & Experience
- A recognised third level qualification to at least diploma level in in Psychology, Community Development, Counselling, Social Care, Social Work, CRA, CBT or similar.
- 1 year experience of working in a social or caring setting.
- Understanding of why people become homeless and the needs they have.
- Person-focused, adaptable, accountable, resilient individual, with the ability to work in an agile environment and problem-solve.
- Excellent communicator, with the ability to advocate on the client’s behalf and record accordingly (online and paper).
- Ability to manage challenging behaviour, whilst being respectful and professional.
Location & Working Hours: Bray, Co. Wicklow | 37.5 hours per week (full time equivalent) | Potential hours 8pm–9am | Monday to Sunday | 25 days annual leave.
Note: Shortlisting will be in progress throughout the period that the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.
Application due date: 10/11/2019
For queries relating to this position please telephone (01) 635 4800