Citizens Information Service: Senior Information Officers x 4

Citizens Information


Citizens Information Services provide free, confidential and impartial information, advice and advocacy services to the public on social services, rights and entitlements.

The Citizens Information Services (CIS) are currently seeking to recruit 4 Senior Information Officers. The roles being advertised for are:

4 Full-Time Permanent Senior Information Officers (35 hours per week), North Dublin and Dublin South

See accompanying document at link below for locations.

The Roles

Key tasks for the post include the direct delivery of information, advice, advocacy and referral services at a senior level, and liaison with other service providers, both statutory and voluntary, and the coaching and mentoring of an Information Provider team in the delivery of these services to the general public.

This role requires excellent communication, advocacy, coaching and mentoring, research and IT skills. Candidates are required to have a relevant recognised qualification at degree level or a combination of a relevant recognised diploma qualification & equivalent professional experience in relevant field of study (e.g. social policy, human rights, social work/social care practice, legal qualification, coaching & mentoring, etc.).

  • Posts: These are permanent roles, subject to completion of a 6 month probationary period
  • Salary scale: €35,831 - €48,333 (pro rata for part-time staff)

Incremental Credit: CIS operates an incremental credit process. Further information is available in the Candidate Pack.

Applications must be made on the relevant application form and sent to:

Closing date: 12pm (noon) on Thursday, 26th of September.
(Curriculum Vitae (CVs), late, incomplete or hand-written applications will not be considered)

A detailed Candidate Pack and application form (please specify location(s) when applying using this form) together with further information on CIS can be accessed at:

Applicants will be shortlisted solely on the basis of information contained in their completed application form.

It is anticipated that interviews will take place during weeks commencing 14th and 21st October 2019.

For informal requests for information on the application process, email

For details on how your personal data will be used as part of this process our Data Protection Notice for Job Applicants is available at:

A panel of qualified candidates may be formed from which temporary and permanent, part and full-time Senior Information Officer posts which arise in a specified period up to a maximum of 12 months will be filled, should vacancies arise in this period. Posts will be located in the CIS region applied for.

Citizens Information Service is an equal opportunities employer

Funded and supported by the Citizens Information Board.


North Dublin & Dublin South

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