- BA/BS degree.
- 2 years experience working with vulnerable/disadvantaged groups, ideally in the homeless sector.
- 1 year managerial/supervision experience, particularly in the community or voluntary sector.
- Developing, implementing and driving change/ improvement initiatives, managing projects, team development and/or systems implementation.
- Knowledge of relevant legislation; including Health & Safety, Freedom of Information and Data Protection.
- Problem solving, organised, leader, with the ability to motivate self and others.
- +2 years managerial/supervision experience, particularly in the community or voluntary sector.
- Driving licence.
- Passion for helping people, with the ability to work in a constantly changing environment with a problem-solving attitude.
About the job:
As a Service Manager you will lead the management and development of the homeless and housing support services in Wicklow, Kildare and Meath, ensuring the service operates at a high quality, meeting practice standards, and ensuring service user needs are met. As well as our induction program, you will be provided with 10 training days throughout the year, ensuring you have the support and training to succeed in this role. You’ll report to the Head of Property & Tenancy Sustainment.
- Lead and implement high quality systems, structures and initiatives within the service, such as care and case management, to ensure client needs are assessed, required interventions are identified and support plan’s are developed and implemented.
- Develop, manage and review internal processes / developments to improve quality and achieve strategic and operational objectives and targets within the services.
- Keep up-to-date on relevant national and international policy developments, which may impact the organisation.
- Review and audit best practice standards and changing processes as required.
- Work as part of the Management Team to ensure the mission and strategic goals of the organisation are achieved and a high quality service is provided across the organisation; advising on team strategy, policies, annual scorecards and budgets.
- Project manage; develop targets, identify timelines, and communicate progress to relevant stakeholders. Manage change and unexpected developments, prioritizing actions and resources.
- Develop and maintain positive relationships with key stakeholders including funders, Local Authorities, Health Services Executive, landlords and other support services to facilitate a seamless service delivery and development.
- Guide and develop staff; providing role and responsibility clarity, establishing key performance indicators and identifying team training and development requirements.
- Achieve agreed financial targets and deliver the annual scorecards and budgets in line with the funder requirements and service level agreements, legislation, regulation and policy.
- Ensure health, safety and welfare risks in the workplace are minimised and concerns are reported.
- Work to maintain a culture of transparency and excellence and ensure efficient and effective use of resources, adhering to accountability standards and systems that track effectiveness and impact.
- Lead and manage staff setting and delivering clear targets through performance management tools, resource planning, facilitating effective team dynamics, and motivating team members.
- Partner with Human Resources on recruitment and training for the service, employee relations, communication strategies and career management programmes, to maximise employee involvement and commitment.
- Develop and manage full-time volunteers, part-time volunteers, graduate placements and service user volunteers to ensure they contribute to service objectives.
- Deliver the service in line with all agreed policies, procedures and guidelines.
- Articulates a vision, sets clear objectives and monitors progress for high service delivery.
- Thinks and plans ahead, anticipating potential stumbling blocks before they arise.
- Allocation and co-ordination of resources to achieve tasks, scheduling of rosters to ensure maximum impact
- Ensures statistics are collated, reports delivered and outcomes monitored.
- Leading and managing interdisciplinary care and support for service users.
Location: Wicklow (approx. 50% of the time), Meath (approx. 30% of the time), and then Kildare (approx. 15% of the time) and occasional meetings will take place with the Senior Manager and wider team in Dublin.
Working Hours: Monday – Friday 9am – 5:30pm. 37.5 hours per week. 25 days annual leave.
At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We’re looking for client focused, friendly and adaptable people to join our team. This standard is achieved by organisations that have best practice Human Resource Systems in place, particularly in the area of staff training and development, communication, and staff involvement in the decision making processes in the organisation.
Application due date: 28/07/2019
For queries relating to this position please telephone (01) 635 4800