Women’s Aid: Administrative Assistant (CE Scheme)

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Women's Aid is a leading national organisation that has been working in Ireland to stop domestic violence against women and children since 1974. We provide support and information through our 24hr National Freephone Helpline and one to one support services to women experiencing emotional, physical, sexual or financial abuse by a current or former husband, partner or boyfriend. In addition to our Direct Services, Women's Aid acts for justice and social change by engaging in policy, representation and communications and campaigns activity at a national level. We also provide specialised training and organisational support on responding to domestic violence to a broad range of stakeholders.

Administrative Assistant, Community Employment (C.E.) scheme

The role of the administrative assistant will be to provide administrative support and to carry out reception duties so as to contribute to the overall smooth administration of the organisation.

The work will be underpinned by the values and principles of the organisation and will consistently promote the strategic goals of Women’s Aid.

Main duties

  • Working at Women’s Aid reception
  • Answering calls, transferring callers to relevant personnel, taking messages and passing them on to relevant personnel and checking voicemail. Maintenance of an excellent telephone manner is required at all times.
  • Answering the door to callers, welcoming visitors and dealing with deliveries
  • Dealing sensitively with potentially vulnerable callers to the office and on the phone
  • Maintaining confidentiality of visitors and callers to Women’s Aid at all times
  • Checking email on a regular basis and taking appropriate action, under guidance of manager
  • Opening incoming post and date stamping all items, logging them, as appropriate.
  • Franking items for dispatch and logging outgoing post
  • Word-processing – produce documents to acceptable standards i.e. letters, notices, memos, etc.
  • Printing documents, photocopying and scanning documents
  • To perform other duties as may be assigned from time to time by the manager

Knowledge and skills required:

  • Computer skills including word processing, email and internet. Experience of Microsoft Office desirable.
  • Excellent verbal and written communication skills, particularly answering calls at a busy reception
  • Excellent interpersonal skills with a track record of working with members of the public, with experience of working with vulnerable people an advantage

This post is under the Department of Employment Affairs and Social Protection’s Community Employment (C.E.) scheme. Women’s Aid is a sponsoring organisation for St. Mary’s Community Project, Henrietta St., Dublin 1. Applicants must be eligible for C.E. Working hours are 19.5 hours per week.

Applications with CV attached should be sent to the Training administrator at Women’s Aid, 5 Wilton Place, Dublin 2; email training@womensaid.ie. Please note all CVs will be forwarded to St. Mary’s Community Project to establish eligibility for C.E.

Women’s Aid strives to be an equal opportunities employer.


Dublin 2

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