Dublin Simon Community: Support Worker (Nights) (CWI/BRAY)

Dublin Simon Community Logo

Minimum job requirements:

  • A recognised third level qualification to at least diploma level in in Psychology, Community Development, Counselling, Social Care, Social Work, CRA, CBT or similar.
  • 1 year experience of working in a social or caring setting.
  • Understanding of why people become homeless and the needs they have.
  • Record keeping, report writing
  • Client-focused, adaptable, accountable, resilient individual.
  • Excellent communicator, with the ability to advocate on the client’s behalf and record accordingly (online and paper).
  • Ability to manage challenging behaviour, whilst being respectful and professional.

Preferred job requirements:

  • Health & Safety training / Experience of carrying out Health & Safety inspections and audits.
  • Full driver’s licence
  • Passion for helping people, with the ability to work in an agile environment and problem-solve.
  • Experience of working with vulnerable and disadvantaged groups.
  • Experience of carrying out Health & Safety inspections and audits.

Please note, shortlisting will be in progress throughout the period that the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.

All applications will be screened for eligibility using the essential qualifications, experience and skills outlined in the job specification. Only those applicants who possess the required essential criteria will be progressed to the next stage of the selection process.

About the job:

As a Night Support Worker, you’ll work directly with service users as part of the Dublin Simon team to ensure the provision of accommodation services and physical environment within the Simon Community operate effectively and consistently to best practice standards. Meeting the needs of rough sleeper on a nightly basis, ensuring safe service delivery, responding to crisis, engaging clients in service activities and maintaining service reports. You’ll report to the Service Manager. As well as our induction program, you will be provided with 10 training days throughout the year, ensuring you have the support and training to succeed in this role.


  • Engaging with clients as they attend the cold weather service and working within their identified support plan. Undertaking risk assessments of new service users.
  • Provide care interventions, including daily living skills support, accommodation searching and/ or engagement in support plan actions.
  • Ensure all clients receive a robust induction to the service and are aware of their rights and responsibilities.
  • Support project worker on day shift with appropriate handover documentation and information.
  • The key responsibilities of this role will include providing:
  • Assistance in managing medication/health regimes.
  • Active harm reduction interventions to include harm reduction, overdose prevention, stabilisation and education if required
  • Assistance with managing health concerns of clients
  • Accessing primary and secondary healthcare.
  • Managing complex and challenging behaviour.
  • Assistance with basic living skills.
  • Accommodation charge management, coordination and supporting clients to access entitlements.
  • Maintaining security and safety within the building to include effective door management practices.
  • Provide interventions providing emotional and motivational support, promoting positive mental health attitudes, self esteem and self-respect.
  • Crisis and conflict management within the facility.
  • Ensure the Health, Safety and Welfar of clients is prioritised at all times within services.
  • Process all incoming enquiries and referrals as appropriate.
  • Preparations of beds to be ready for new client intake to ensure standards are maintained.
  • Ensure clients adhere to terms and conditions of agreements relating to their accommodation and be alerted to any situation or behaviour which may result in breaches of this agreement in line with policies and procedures of Simon.
  • Ensure the continuity of service provision in Wicklow CWI, to include handovers, diary, incident reports etc.
  • Ensure routine maintenance, cleaning, security inspections and bedroom health and safety inspections occur, in line with operational procedures and standards.
  • Ensure a high standard of service is provided and complaints are dealt with in an efficient and appropriate manner in accordance with complaints and appeals policy and procedures.
  • Investigate damage to properties, taking appropriate action and or notifying service manager of incident in line with policies and procedures in place, producing timely reports as required.
  • Respond to all incidents immediately and ensure consistent appropriate follow up.
  • Carry out administrative and financial procedures in accordance with organisation policies.
  • Ensure neighbourhood policy is implemented and managed at all times.
  • Be an ambassador for the Dublin Simon Community.

Location: Bray, County Wicklow. Cold Weather Initiative (CWI).

Working Hours: 7 days liability (Monday – Sunday). Potential hours 8pm – 9am. 37.5 hours per week. 25 days annual leave.

About us:

At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We’re looking for client focused, friendly and adaptable people to join our team. This standard is achieved by organisations that have best practice Human Resource Systems in place, particularly in the area of staff training and development, communication, and staff involvement in the decision making processes in the organisation.

The duties listed in this job description are not exhaustive and you may be expected to perform other duties as are reasonable in the course of your work with Dublin Simon Community.

Apply for the position

Application due date: 23/06/2019
For queries relating to this position please telephone (01) 635 4800


Bray, Co Wicklow

Expiry date: 


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