Dublin Simon Community: Service Manager

Dublin Simon Community Logo

Minimum qualifications:

  • BA/BS degree.
  • +2 years experience working with vulnerable/disadvantaged groups, ideally in the homeless sector.
  • Knowledge of services in the Homeless sector.
  • Understanding of why people become homeless and the needs they have.
  • Developing, implementing and driving change/ improvement initiatives, managing projects, team development and/or systems implementation.
  • Client-focused, organised, thoughtful decision maker, with demonstrated project management skills.
  • Excellent communicator, with the ability to lead and motivate others, whilst being respectful and professional.

Preferred qualifications:

  • Experience working in the field of homelessness.
  • Managerial experience.
  • Driving licence.
  • Driving and implementing change, system or improvement initiatives.
  • Passion for helping people, with the ability to work in an agile environment with a problem-solving attitude.
  • Developing, implementing and evaluating action plans.

About the job:

As a Service Manager, you’ll ensure effective operation of accommodation services and client needs are met. As well as our induction program, you will be provided with 10 training days throughout the year, ensuring you have the support and training to succeed in this role. You’ll report to the Senior Manager of the emergency services.


  • Lead and implement high quality systems, structures and initiatives within the housing service, such as care and case management, to ensure client needs are assessed, required interventions are identified and support plan’s are developed and implemented.
  • Manage the delivery of all day-to-day operational functions of the services.
  • Lead and manage staff, setting clear targets, and measure against quality standards to ensure teams are performing to their maximum potential.
  • Work with the Senior Managers for Emergency Services and Human Resources to plan, recruit, motivate, train, supervise and performance manage staff and volunteers.
  • Ensure the induction and ongoing training of new staff, relief staff, volunteers, graduates, student placements and community employment participant to facilitate progression.
  • Manage and allocate full-time and part-time volunteers to ensure they contribute to Dublin Simon objectives.
  • Enhance the service through development, implementation and facilitation initiatives.
  • Develop and maintain positive relationships with key stakeholders including medical services, to provide an on-site service to clients, and the local community.
  • Develop, manage and review internal processes / developments to improve quality and to achieve strategic and operational objectives and targets within the services.
  • Review and audit best practise, and change as required.
  • Ensure health, safety and welfare risks in the workplace are minimised and concerns are managed.
  • Utilise and distribute resources effectively, while achieving agreed financial targets. Deliver the annual scorecards and budgets in line with the funder requirements and service level agreements, legislation, regulation and policy.
  • Perform all relevant administration.



Working Hours:

Generally Monday – Friday (9am – 5:30pm), but some flexible working hours may be required, in line with service needs (example: you may need to cover other managers when they are on leave). 37.5 hours per week. 25 days annual leave.

About us:

At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We’re looking for client focused, friendly and adaptable people to join our team. This standard is achieved by organisations that have best practice Human Resource Systems in place, particularly in the area of staff training and development, communication, and staff involvement in the decision making processes in the organisation.

Apply for the position
Application due date: 31/03/2019
For queries relating to this position please telephone (01) 635 4800



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