Dublin Simon Community: Emergency Service Manager - Gormanston

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Dublin Simon Community Logo

Minimum qualifications:

  • BA/BS degree in addiction, psychology, social care/work, counselling, psychotherapy, community development or family/children/youth specialization.
  • +3 years experience working with vulnerable and disadvantaged groups.
  • 1 year managerial experience.
  • Client-focused, organised, thoughtful decision maker, with demonstrated project management skills.
  • Excellent communicator, with the ability to lead and motivate others, whilst being respectful and professional.

Preferred qualifications:

  • Experience working in a in the field of homelessness, particularly a family/child support service.
  • Knowledge of the homeless sector, child protection and/or children First procedures.
  • Driving licence.
  • Health & Safety trained.
  • Passion for helping people, with the ability to work in an agile environment with a problem-solving attitude.
  • Driving and implementing change, system or improvement initiatives.

About the job:

Dublin Simon Community are opening a new short-term accommodation called the family hub. As a Service Manager you will lead the management and development of the service, ensuring the provision of the family hub and its effective operation to best practice standards, meeting the needs of service users. You’ll report to the Senior Manager for Emergency Services. As well as our induction program, you will be provided with 10 training days throughout the year, ensuring you have the support and training to succeed in this role.


  • Provide clear team leadership and direction in delivering and developing the new family hub service including overseeing the service referrals and their movement into long term accommodation.
  • Offer a high quality service, ensuring the progression of clients through engagement interventions, or securing long term accommodation through case management systems.
  • Operate, manage and ensure the safety of families including developing and overseeing the protection of children (Children First) and policies are adhered to.
  • Enhance the dignity and integrity of those who use our services by facilitating, developing and implementing participation and development initiatives.
  • Implement systems and structures within the service, such as Care and Case Management, to ensure comprehensive and accurate assessment of people’s needs and strengths, identifying required interventions and developing and implementing a support plan while delivering an integrated and seamless continuum of care.
  • Provide a high standard of service ensuring service user satisfaction as it pertains to services and a prompt resolution to complaints.
  • Develop relationships and partner with external services including medical services, to provide an on site service to clients, and the local community (implementing the ‘Good Neighbour’ Policy).
  • Drive quality standards within services through quality systems and structures, ensuring continuous improvement, particularly in the areas of new initiatives, team development, systems implementation and benchmark against best practice standards.
  • Ensure high standards of health and safety in the service.
  • Research, develop, implement, deliver and review and measure strategic and operational projects in line with the Dublin Simon Community Strategic Plan. Manage interdependencies ensuring the seamless delivery of objectives and targets.
  • Project manage; quality standards, budget management, effective utilisation and distribution of resources, ensuring regular monitoring and control. Ensure adequate capacity, resource and succession planning.
  • Initiate opportunities to improve cost efficiency and effectiveness.
  • Lead and manage staff setting clear targets, facilitating effective team dynamics and measure against quality standards to ensure teams are performing to their maximum potential. Liaise with Emergency Services Senior Management and Human Resources to plan, recruit, train, supervise and manage staff and volunteers.
  • Ensure the induction and ongoing training of new staff, relief staff, volunteers, graduates, student placements and community employment participant to facilitate progression.
  • Manage and allocate full-time and part-time volunteers to the service.


Family Hub, Gormanston, Co. Meath.

Working Hours:

Generally Monday – Friday (9am – 5:30pm), but some flexible working hours may be required, in line with service needs (example: you may need to cover other managers when they are on leave). 37.5 hours per week. 25 days annual leave.

About us:

At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We’re looking for client focused, friendly and adaptable people to join our team. This standard is achieved by organisations that have best practice Human Resource Systems in place, particularly in the area of staff training and development, communication, and staff involvement in the decision making processes in the organisation.

Apply for the position
Application due date: 17/03/2019
For queries relating to this position please telephone (01) 635 4800


Co Meath

Expiry date: 


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