- BA/BS degree. Ideally in, but not limited to, social care/science, addiction studies, business, property or legal studies.
- 2 years professional experience.
- Experience in building and maintaining strong relationships with internal and external stakeholders.
- Accountable, client-driven, problem-solving individual with excellent communication skills.
- Knowledge of the social housing sector; legislation, renting, repairs and maintenance, property development, landlords, statutory and voluntary agencies.
Desirable work experience:
- 2 years volunteer / paid practical case management experience; assessment, support planning, and advocacy with a range of people who may be vulnerable, homeless, elderly, or low income households.
- Full valid driving licence.
- Knowledge of Homelessness sector; rights and entitlements of homeless persons.
- Experience of working in a property-orientated environment
- Ability to influence and advocate.
- Passion for helping people, with the ability to work in an agile environment, with a positive attitude.
About the job:
As a Housing Officer, you’ll deliver a high quality housing management service to residents and tenants in the Dublin Simon Community properties, while working closely with the Housing Management Team. You’ll be responsible for the coordination and delivery of a full range of housing management activities including; nomination and allocations, rent management, estate management, condition and maintenance reports, whilst achieving agreed targets in voids, rent arrears and repairs.As well as our induction program, you will be provided with 10 training days throughout the year, ensuring you have the support and training to succeed in this role. You’ll report to the Housing Service Manager.
- Develop and maintain effective relationships with the local housing authority and other agencies.
- Manage applications/nominations for housing and ensure appropriate and timely processing, assessment and allocations.
- Interview, assess and co-ordinate the viewings of properties with prospective residents and tenants.
- Provide information and advise prospective residents and tenants with housing options/ tenancy agreements.
- Develop and implement pre tenancy and pre settlement programmes.
- Ensure a high standard of customer service is provided and complaints are dealt with in an efficient and appropriate manor in accordance with policy and procedures.
- Ensure that all unsocial incidents in the estate are recorded and monitored as per the Dublin Simon Community’s Good Neighbour and Anti Social Behaviour policies
- Ensure that tenant disputes are addressed and resolved; prepare case files for any tenant dispute that requires court action and advising the service manager of case details
- Monitor and pursue rent arrears and identify debt and manage cases of bad debt.
- Ensure that rental payment method via standing order or Household Budget is set up and monitored.
- Prepare cases and advise Housing Management Service Manger and solicitors for court.
- Ensure all appropriate tenant related records, assessments and interventions are logged accurately and timely.
- Promote and comply with data protection and confidentiality policies and procedures ensuring that all tenant information is logged, stored and managed within policies and procedures.
- Inspect Dublin, Meath, Kildare and Wicklow Simon Community properties.
- Process, communicate, and record all day–to-day reports on housing repairs/improvements/maintenance via the reporting system.
- Review, audit and report on housing programmes/services monthly.
- Record and identify causes of damage to property and ensure estates are maintained to good standard and liaise with repairs and maintenance team.
- Ensure that all void tenancies are re-let quickly and within key performance targets.
- Coordinate process to ensure voids/new lets, are let within agreed timeframes.
- Perform tasks related to the day to day running of an effective service including; carrying out health and safety, administrative and financial procedures in accordance with organisational policies.
- Support Dublin Simon Community management and service team in the implementation of the strategic and operational action plan.
Dublin (95% of the time), Wicklow, Kildare and Meath.
Monday – Friday 9am – 5:30pm. 37.5 hours per week. 25 days annual leave.
At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We’re looking for client focused, friendly and adaptable people to join our team. This standard is achieved by organisations that have best practice Human Resource Systems in place, particularly in the area of staff training and development, communication, and staff involvement in the decision making processes in the organisation.
Apply for the position
Application due date: 24/03/2019
For queries relating to this position please telephone (01) 635 4800