Reporting to the Volunteer Development Manager, the Volunteer and Clinics Coordinator will be responsible for delivering a consistent quality volunteer management service which ensures good governance, compliance and best practice in all Free Legal Advice Clinics operated in partnership with Citizens Information Services throughout the country. The Coordinator will have responsibility for the Dublin and Cork clinics, other clinics managed and rostered by FLAC, volunteer training and will promote the data collection programme amongst Volunteers and Clinics.
The responsibilities of the position are (this is not an all-inclusive list of responsibilities):
- Build strong relationships with all relevant stakeholders, Citizens Information Centres, Development Managers, and Volunteers.
- Build positive and professional relationships with volunteers to support their volunteering and to ensure all volunteers understand their role within FLAC.
- Liaise and support Development Managers at CICs with regular visits throughout the year.
- Work closely with the Volunteer Development Officer to ensure smooth and efficient work with local Citizens Information Centres.
Recruitment and Training
- Manage the ongoing recruitment of volunteer legal advisors for legal advice clinics.
- Ensure all volunteers have the necessary skills, experience and qualifications for the role.
- Ensure all volunteers have read and signed up to the FLAC Volunteer Guidelines.
- Implement the new-volunteer and induction programme ensuring all volunteers are trained and supported including mentoring, shadowing and support.
- Devise and deliver CPD training programme including identifying training topics, ensuring it addresses volunteer development requirements (legal and non-legal).
Policies and Procedures
- Ensure all volunteers are fully briefed on relevant policies and procedures.
- Ensure volunteers are aware of the services provided by other organisations e.g. Legal Aid Board.
- Inform all volunteers of FLAC’s mission and campaigns and ensure they direct service users to other relevant organisations e.g. Legal Aid Board.
- Inform volunteers of their roles and responsibilities under each of the procedures e.g. complaints, referral of service users, risk management.
Volunteer and Clinic Management
- Ensure best practice in volunteer management at legal advice clinics.
- Attend clinics on a regular basis target –twice yearly.
- Manage the volunteer phone daily, manage all volunteer queries and deal with issues as they arise, referring them to the Volunteer Development Manager as necessary.
- Support volunteers by visiting clinics.
- Ensure that legal advice clinics are rostered and staffed appropriately to meet the needs of the service.
- Manage all cancellations ensuring that replacement advisors are found in a timely and systematic way.
- Monitor the online rostering to ensure gaps are identified and filled as necessary.
- Set up and manage occasional alternative and outreach clinics.
- Manage all volunteer cancellations ensuring replacements are found in a timely and systematic way.
- Support and celebrate volunteer’s contribution through the recognition award scheme and ceremony.
- Compile and complete all reports on a regular basis for CIB, FLAC and other stakeholders as necessary.
- Promote FLAC’s data collection programme amongst volunteers and Citizens Information Centres;
- Comply with FLAC’s Health and Safety policies and procedures;
- Any other duties as reasonably may be required from time to time in connection with this post.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
The successful candidate will have:
- A Degree
- Training in Volunteer Management or equivalent
- Experience of designing and delivering training programmes
- Experience of managing volunteers
- Experience of establishing effective working relationships with numerous stakeholders
- Experience of scheduling and administration
- Strong communication skills
- Ability to develop relationships with stakeholders and clients
- Strong administration and planning skills
- Knowledge of CRM databases
- Attention to detail
- Excellent IT skills
A full driving licence and use of a car is essential.
TERMS AND CONDITIONS
This position is offered on a fixed-term contract for 2 years.
HOURS OF WORK
The hours of work for this role will be c. 35 hours. Hours will be flexible but are envisaged to be 10.30am-7.30pm Monday to Thursday and 9.30am-1pm on Fridays.
Please send CV and covering letter to firstname.lastname@example.org , setting out how you meet the criteria for this position on or before Monday 25th February at 5pm