Family Carers Ireland: Carer Supports Manager - Galway

Family Carers Ireland Logo

Carer Supports Manager - Galway

(Open to Public Competition)

Family Carers Ireland is a charitable organisation which was established following the merger of two long standing charities: The Carers Association and Caring for Carers.

As a result of merging, we are now in a position to provide;

  • One strong national voice for Carers based on a shared vision for the future.
  • Best practice, contacts, experience and influence on behalf of Carers.
  • More resources for services and supports.
  • Better planning and engagement with statutory agencies at national, regional and local levels.

Family Carers Ireland wish to make the following appointment;

Role: Carer Supports Manager - Galway

Reporting to: Regional Manager

Location: Family Carers Ireland, St. Jarleths Court, The Glebe, Tuam, Co Galway

Contract Duration: Permanent

Hours per week: 37 – 9 am to 5.30 pm (Monday to Thursday) and 9 am to 5 pm (Friday)

Role Overview

The purpose of the Carer Supports Manager role is to deliver core carer support services for family carers across Galway in line with Family Carers Ireland’s objectives and policies and the Service Level Agreement with the HSE. Additionally, the Carer Supports Manager will identify carers in need of respite which can be facilitated within our current funding and assist them in securing it.

Duties & Responsibilities:

In this role, the successful candidate will be responsible for the following;

Carer Supports

Individual Support

  • Provide one to one support to family carers on their rights and entitlements and specific carer related queries which may arise.
  • Support family carers through Family Carer Ireland carer groups by providing individual one-to-one emotional and practical support particularly for carers in crisis situation.
  • Escalate instances of individual carers in cases of extreme hardship to the relevant specialist within Family Carers Ireland.
  • To help identify the exact needs and required support for carers, administer various carer needs analysis tools.
  • Resource management to maximise impact in addressing carer needs across the entire target population.


  • Organise and oversee ongoing and relevant training programmes for family carers (both accredited and unaccredited) in line with the Organisation’s strategic training objectives for carers.
  • Organise specialist workshops in areas such as Patient Moving and Handling, Continence Care, Challenging Behaviours etc. depending on the needs of the carers.


  • Support of family carers through local carer groups with a focus on providing networking opportunities for different carer types (e.g. young carers, older carers, male carers, carers of people with mental health difficulties, carers of children with special needs etc.) and those dealing with specific conditions.
  • Foster and manage links with local Education Training Boards, educational establishments and third level institutes to guarantee the organisation is in a position to benefit from any related relevant activities in the areas or training or research that these organisations may be undertaking.
  • Ensure the Organisation and its aims are known in the local area through the development of a positive relationship with local media, community groups and other relevant charitable organisations.
  • Act as a spokesperson for the Organisation on local media and represent the organisation on local fora, as appropriate.


  • Support, lobby and advocate at a local level on behalf of family carers through delivering a quality service.
  • Provide carers with relevant and up-to-date information and advice on their caring role through drop in clinics and outreach programmes.
  • Work with colleagues to promote Family Carer Ireland events e.g. Respite Weekend, Carers Week, Shine a Light campaign etc.

Carer Groups

  • Establish and support Carer groups, giving family carers a collective voice.


  • Manage the annual respite hours budget as funded in your specific area.
  • Respond to requests for respite and identify and agree appropriate recipients of respite in line with local area procedures.
  • Liaise with the Home Services Manager in Galway to ensure that Respite Care in the home is being delivered in compliance with the Organisation’s policies and procedures.
  • Liaise with families, healthcare professionals and the HSE to ensure the service is being provided to the most need worthy individuals.


  • Manage volunteer networks across the region in line with the policies and needs of the Organisation.

People Management

  • In line with the Organisation’s Performance Management programme, the Carer Supports Manager is responsible for mentoring and developing the skills of their direct reports. This will include setting annual performance objectives, goals and KPIs with staff and support assist in reaching those goals.
  • Responsible for the administration activities of the hub including the management of staff and where appropriate respite staff.
  • Facilitate at a minimum monthly individual support and supervision meetings with office based direct reports.
  • Ensure all staff in the assigned are qualified and trained to the level required by the HSE and that they are compliant with all mandatory qualifications.

Performance Management

  • Participate in the Organisation’s Performance Management programme.


  • Adhere to all internal procedures in spending and controlling the Organisation’s funds.
  • Complete monthly reports on the delivery of Respite in the assigned area with particular focus on completing and circulating the monitoring and management report for respite.
  • Provision of other reports as required by the HSE and the Organisation.
  • Monitor and maintain carer support group finances in line with Family Carers Ireland’s policies and procedures.

Systems and Databases

  • Ensure all relevant organisational databases are kept fully up to date as required by the Organisation.

Health & Safety

  • Ensure the Organisation’s Health and Safety policy and procedures are adhered to in the assigned area.


  • Organise and support fundraising initiatives to achieve annual targets.
  • Engage with and support all national fundraising initiatives.
  • Adhere to financial procedures in relation to fundraising.

Policies & Procedures

  • Adhere to the Organisation’s policies and procedures.

Other Duties

  • Undertake other duties as may be required and assigned by the Organisation from time to time.

Role Criteria:

The ideal candidate will have the following skills and attributes;

  • A post leaving certificate/third level qualification (QQI 6 or higher) in the area of Community Development/Social Care or a related discipline is desirable.
  • The successful applicant will ideally have previous experience providing support to families in a care related setting.
  • Ability to prioritise tasks and work within a dynamic environment.
  • Excellent IT Skills- mainly MS Word, Excel, Outlook and Social Media.
  • Working knowledge of coordinating budgets.
  • Proven networking skills.
  • Full clean drivers licence and own transport.
  • Excellent communicator.
  • Flexibility in attitude and approach to the job.
  • Strong people management experience.
  • A willingness to learn and a desire to implement a culture of continuous improvement within their team.
  • A willingness to help out other colleagues.
  • A strong work ethic is essential.
  • Willingness to travel and do some evening work when required.
  • Excellent people skills with an ability to work well with others.
  • Strong facilitation and presentation skills.

Applicants are invited to submit their up-to date CV and cover letter to by 5 pm on Monday, January 21st 2019.

Family Carers Ireland is an Equal Opportunities Employer


Tuam, Co Galway

Expiry date: 


Date Entered/Updated: