Focus Ireland: Contact Worker - Relief

JOB TITLE: Contact Worker - Relief

RESPONSIBLE TO: Project Leader

Relief Contact Workers work in different sites throughout Dublin on an "on-call" basis. You may be called for a shift at any stage, and are under no obligation to accept the shift. You are paid per hour worked.


  • To work within the framework of the overall objectives of Focus Ireland.
  • To work within the overall policies and procedures of Focus Ireland and those specific to the Coffee Shop.
  • To work to the Focus Ireland model and standards of best practice.
  • To work in the Coffee Shop and evening family team; following all policies of Focus Ireland while on-site. (repeated from point 2)
  • To work a flexible 7 day rota to meet the objectives of the service.
  • To provide a safe, welcoming environment for people by facilitating conditions which reduce or remove incidents and/or harmful behaviours of people, having regard to Focus Ireland’s TCI and managing violence policies.
  • To interact with people including observing their behaviour, dealing with people’s emergencies in accordance with guidelines and reporting incidents to appropriate staff and recording observations for communication to other staff.
  • To support families to access emergency accommodation in the evenings through advocacy with the Councils and hotel bookings.
  • To assist in the daily cleaning of the service.
  • To be responsible for keeping up to date contact records, daily logs and written Incident and Child Protection Reports.
  • To assist in mentoring new staff and role model good work practice.
  • To engage in supervision sessions on a regular basis with the Line Manager.
  • To participate in relevant training and development courses as agreed with the Line Manager.
  • In conjunction with the Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner to meet the strategic aims and objectives of the Focus Ireland.
  • To undertake such other duties as might be reasonably assigned from time to time in consultation with the Line Manager
  • To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative.

Criteria: Project Worker, Coffee Shop

Essential criteria

  • Relevant third level degree in the area of social care i.e. youth work, social studies, addiction, psychology
  • At least 1 years’ experience in the social care field working with disadvantaged single people and families
  • A working knowledge of issues affecting people out-of-home and their impact on people and their physical, emotional and psychological development/status.
  • Relevant experience of working in a team which shares a common goal.

Desirable criteria

  • A working knowledge of services in the homeless sector.
  • An awareness of child protection issues and ways of responding appropriately to any concerns.

To apply to join the relief panel, please complete the application form attached below ensuring to answer all competency questions and please submit your application form to

Focus Ireland is an equal opportunities employer



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