Job Title: Lead Project Worker, Crisis and Case Management Service, Open Access

Responsible to: Head of Day Services

Responsible for:

Leading and contributing to the day to day operation of the Crisis and Case Management service and ensuring that it runs smoothly and in accordance with organisation procedure.

Overseeing client case work ensuring that service delivery is in line with best practice.

Reports to: Crisis and Case Management Service Co-Ordinator

Objective:

To effectively deliver and assist with the management of the Crisis and Case Management Service and in doing so to uphold the philosophy and working ethos of Merchants Quay Ireland.

To lead and develop new initiatives and programmes relating to the Crisis and Case Management service and to work directly with clients as part of a team, while providing a safe, secure environment for clients.

Main Duties/Responsibilities

Staffing

• To assist with the induction, support and supervision provided to all crisis and case workers as agreed with the Crisis and Case Management Service Co-Ordinator.
• Evaluating services, policies and procedures in line with changing client needs and service direction.
• To assist with monitoring and supporting staff case management, ensuring that all relevant documentation and system updates are completed and that links are being made with the appropriate internal and external services, while ensuring that a consistently high standard of care plans, key working, assessments and referrals are being carried out in line with the aims of the service.
• To assist in developing and delivering a relevant in-depth induction programme for staff of the Crisis and Case Management Service.
• To assess the training and development needs of the staff of the Crisis and Case Management Service and to input to the annual training plan as agreed with the Services Coordinator.
• To assist in the recruitment and interviewing of staff and volunteers in conjunction with the line manager where appropriate.
• Responsibility for drafting staff rotas and organising working patterns amongst the crisis and Case Management Team.
• To maintain appropriate staff records.
• To work with the HR Department in dealing with any staff issues or other HR related issues.
• To assist the Service Coordinator in the ongoing development of appropriate staffing structure and update maintain and implement policies and procedures to enable a high quality service delivery for clients.
• To encourage a creative approach to working within the team and to support the development of a challenging, dynamic team

General Service Delivery

• Ensure that day to day operation of the service is run smoothly and in accordance with organisation procedure.
• To work as part of the OAS Lead Project Worker team, collaborating with the other OAS sub services, attending handover meetings and managing referrals in and out of the Crisis and Case Management Service.
• To build and maintain effective working relationships with external agencies and partner agencies.
• Work with all clients and win their trust and respect and deal with difficult or problematic situations in a sensitive manner within the framework of the organisation’s policies and record such incidents as appropriate.
• Carry out administrative procedures in accordance with organisation policies.
• To be involved in the preparation of reports, statistics and other information that may be required by the Services Co-Ordinator and/or the Head of Day Services
• To work effectively as a member of a team in a lead capacity
• To take responsibility for supervising and developing volunteers and staff members
• To undertake projects as assigned
• Attend internal/external meetings and training as required by the Services Co-Ordinator
• Have a flexible approach to the work in response to organisational change, development and review of best practice.
• Share responsibility to work cohesively for the delivery of the service and to act as a mentor to those who are working in the service
• Reporting to the Services Co-Ordinator for individual support, supervision, performance appraisal working within the parameters of the MQI, HR and H&S policies and procedures
• Ensure compliance with organisation policies to ensure consistent delivery of services and maintenance of quality standards including:
• Fire Safety
  
  • Health and Safety
  • Confidentiality
  • Needs assessment, key working, care planning
  • Boundaries
  • Standards for Better Safer Healthcare
• Undertake any other duties as may be assigned from time to time.

As this is a new job description Management reserve the right to amend or change this job description as required

Person Specification

• Minimum Level 7 Third Level Social Care qualification and a minimum of two – four years’ full time or part time equivalent experience working as a Project worker in a low threshold with environment with at least one of these years being at management/lead level.
• At least one-year experience of case management and interagency work.
• Experience of working with issues relating to problem drug use/homelessness including mental health concerns
• Capacity to develop constructive relationships with clients & team.
• Capacity to develop positive relationships with internal and external stakeholders.
• Ability to demonstrate leadership skills and the ability to manage/supervise a team.
• Must be able to demonstrate proficient IT skills including Microsoft Word, Excel, Powerpoint and a good knowledge CRM system for reporting purposes.
• Skills & Experience in dealing with service performance evaluation, service development & change management.

The hours for this role will be between Monday to Friday, 39 hours per week. The contract is a Contract of Indefinite Duration after probation. The salary scale for this position is €28,500 - €35,940 with a €4,000 lead allowance per annum.

What does Merchants Quay Ireland offer as an employer?

• Fulfilling and Challenging work
• Competitive Salaries
• Sick Pay Scheme
• Flexible Working Arrangements
• Minimum 23 days Annual Leave
• Defined Contribution Pension Scheme (after 6 months)
• Death In Service (from commencement of employment)
• Line Management Supervision
• Learning and Development Programme
• Group VHI Scheme
• Paid Family Leave (Maternity, Paternity, Parental, Adoptive, Force Majeure and Compassionate Leave)
• Educational Assistance (Study and Examination Leave, Scholarship Foundation)
• Employee Assistance Programme(EAP)
• Health and Wellness Programme

If you are interested in applying for this role please complete the attached application form and send to recruitment@mqi.ie with an updated copy of your CV before the closing date of 5p.m. on Monday the 30th of October, 2017. Please ensure to include ‘Application for Lead Project Worker Crisis and Case Management Service’ in the subject line of your email. Applications that do not include this line may fail to be shortlisted.

Merchants Quay Ireland is an equal opportunities employer