Crosscare - Migrant Project: Volunteer Interpreter (Chinese Clinics)


Volunteer Role Title: Volunteer Interpreter (Chinese Clinics)

Crosscare Service: Crosscare Migrant Project

Volunteer Manager: Migrant Project volunteer co-ordinator

Volunteer Role:


  • To provide a confidential interpreting service through Chinese and English for clients who attend our Chinese Immigration Information Clinics
  • To assist Information Officers in providing an information and advocacy service to clients who present to our clinics through Chinese and English
  • To assist with translation of information leaflets and documents when required


  • To report any major issues with the service to your line manager
  • To maintain open communication with staff and volunteer manager including; cancellation of shifts and handovers
  • To observe Crosscare Health & Safety Procedures
  • To observe clear professional boundaries in relations with clients
  • To respond to difficult situations appropriately as guided by the staff team.
  • To respect clients right to confidentiality in our relationship with them as per the Crosscare Confidentiality and Code of conduct policies
  • To promote respect, diversity and equal opportunity
  • To be able to volunteer as part of a team.
  • To attend volunteer check in’s/meetings to give feedback on your volunteering experience.
  • To commit to volunteer times for agreed time commitment.

Essential Skills/Qualities:

  • Fluent in English and Chinese
  • Excellent interpersonal and communication skills
  • Ability to volunteer within a team environment
  • Commitment to Crosscare Migrant Project’s core values of love, respect and excellence

Desirable skills/Qualities:

  • Previous interpreting experience
  • Knowledge of the Irish Immigration System

Support & Learning opportunities offered to volunteer:

  • Opportunity to develop interpreting skills and knowledge of the Irish Immigration System
  • Thorough Induction into role and all CIAS services (compulsory)
  • Interpreter Training videos x7 (compulsory)
  • Gain an understanding of how the CIAS team peer operate within the overall work of the Crosscare agency
  • Gain experience volunteering in a positive volunteer & staff team environment
  • Optional training opportunities available through the Community College and Crosscare learning and development programme.
  • On-going onsite support and regular 1to1 check in’s with volunteer manager
  • Out of pocket expenses reimbursed as per induction
  • Reference provided after 6 months

Location: Crosscare Information & Advocacy Services, 1 Cathedral Street, Dublin 1

Volunteer days/hours:
1-2 sessions per month
Tuesdays from 3.00pm –5.00pm or Thursdays from 10.00am – 12.00pm.
Attendance at group meeting s/training sessions (2-3 per year)
Settling in period: 4 sessions

Commitment Duration: 6 months

Application & Screening Process:

  • Completed Application form
  • X2 Character References
  • Garda Vetting (Vulnerable adults & Children)
  • Informal interview

Request Application Pack:
T: (01) 2360011 Ext: 151


Dublin 1

Expiry date: 


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