Parentline: Helpline Volunteers

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Parentline is recruiting new volunteers to work on their helpline


Parentline is a national helpline for parents. We offer support, guidance and information on all aspects of being a parent. Parentline is somewhere for parents to get time and space to explore their parenting issue (big or small) without judgement, to hear another point of view and to offload stress.

All calls to the helpline are taken by trained volunteer facilitators.

Parentline receives calls about all sorts of problems. There’s no typical call; children of all ages, from newborn babies to teenagers, offer different challenges. Parents can phone Parentline with all sorts of parenting problems or concerns

The helpline is open Monday to Thursday from 10 a.m. – 9 p.m. and on Friday from 10 a.m. – 5 p.m.

Volunteer Role:

Volunteers will work on the helpline where their role is to listen and guide the parent, in a safe environment, towards finding the answers they need.

Volunteers are asked to work three hours each week


We provide full training in counselling and listening skills to new volunteers. And once they have started working on the helpline, volunteers receive further up-skilling via monthly training sessions, focused on the topics they encounter when listening to parents.


The helpline is located in Carmichael House, North Brunswick St. Dublin 7. There is some car parking around the building and excellent public transport locally, within a five-minute walk of both the Green and Red Luas lines and numerous bus routes.


Those thinking of volunteering do not need to have had previous experience, or expertise, in counselling. All that’s required is an open mind; an ability to listen and a desire to help people. We would love to hear from you.

For more information:

Contact Parentline.
Call: 1890 927277 or 01 8733500,


Dublin 7

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