Ozanam House: General IT Support Volunteer

SVP & Ozanam House Logos


Our organisation

Ozanam House is a community resource centre run by the Society of Saint Vincent de Paul. It is located on the site of the original clothing and furniture warehouse in a building that has also been used by the Society for a variety of purposes for over 100 years. Since our opening in September 2002 we have continued to develop various programmes and projects aimed at addressing the issue of social exclusion as well as the many needs of the local community in Dublin’s north inner city. The centre now offers over 600 programme places to more than 500 people per week where our youngest member is 2 and our eldest is 96. We also engage 75 active volunteers who share their time and skills each week for the benefit of others.

Overview of the Volunteer Role

This role is a general overview of the IT and soft / hardware at Ozanam House. The volunteer will be required to fix any problems relating to IT products, computers, networking and websites.


  • Troubleshooting
  • Advice on day-to-day IT issues that may arise as well as network and hardware and software issues
  • Software and hardware management
  • Auditing (reviewing old pc’s and seeing what works to prepare for member donation)
  • Web support including use of GitHub, CLI and PHP MVC frameworks
  • To implement and adhere to the ‘Computer Centre Policies and Procedures’
  • To attend team meetings and training days if/when possible
  • To follow the policies and procedures of Ozanam House which can be found in the induction pack or in the office
  • Other general responsibilities in the context of the role as agreed with the manager

Time commitment

This role is weekly, but flexible. Times to be arranged with Centre Manager. The volunteer should commit to a minimum period of nine months. This covers 3 terms with each term lasting 10 weeks. This offers consistency to the centre and its various programmes.

Other Volunteer roles

In addition, we welcome applications from potential volunteers who have specific expertise or skills which they can contribute. For example, volunteers in the past have delivered courses in desktop publishing, digital photography and mobile phone use (smart phones). Based on the skills offered we can tailor a course for a term of 10 weeks. The time commitment for these volunteers will be agreed in advance with the co-ordinator.

Skills, Experience & Qualities Required

  • Having worked previously in a similar role ideal, but not essential
  • Relevant qualifications for role
  • Willingness to share your computer and technology knowledge
  • Good organizational skills
  • Excellent communication and interpersonal skills – vital in a supportive role
  • Ability to work independently and as part of a team
  • High motivation and engagement to be a volunteer over a longer period of time
  • Ability to relate well to people and enjoy dealing with them
  • Patience, resilience, tolerance and flexibility
  • Self-confidence and general ease with other people
  • Understanding of and commitment to the ethos of volunteering, community initiative and the organisation

Training & Induction

  • The volunteer will attend an induction/information night in the centre prior to his/her first engagement and will get a general information pack to become familiar with the centre and our procedures
  • The volunteer will have an initial meeting with the co-ordinator to receive a role-specific induction and to agree a timetable and schedule of duties in line with the volunteer role description
  • Team meetings with our team of computer teachers take place each term, as well as individual training programmes that will be provided if/where necessary

Support & Supervision

The co-ordinator will be responsible for the supervision of the volunteer. Volunteers will meet with their co-ordinator either in one-to-one meetings, or in team meetings to discuss ongoing progress and any issues arising.

General volunteer meetings, for all volunteers, will take place twice a year, in May and November.


  • Personal and professional development
  • Sharing knowledge that can help others enrich other peoples’ lives
  • Opportunity to work in and learn about a community resource centre
  • Opportunity to build up valuable work experience
  • To be part of a progressive and energetic team supporting others to achieve their goals and to improve their lives.


Kim Haugh
Email; admin@ozanamhouse.ie
Phone; 01 8742804


Dublin 1

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