Course: Managing Challenging Behaviour - New course from HMI

Book online: http://www.hmi.ie/events/managing-challenging-behaviour-dublin-november-2017/

Staff working in health and social care environments have mostly positive, routine experiences when working with patients and other service users. Unfortunately, on some occasions, they will experience with what is termed challenging behaviour.

Our new one day course is designed to help staff handle challenging behaviour with confidence and competence. It will equip healthcare staff with the skills necessary to de-escalate difficult situations as well as supporting those in their care.

This tutor-led day will provide a safe space for participants to explore, develop and put into practice techniques which will help them to manage challenging behaviour.

AWARD: HMI Certificate
TYPE: Open course
DELIVERY: 1 day face-to-face
DATE: 21 November (9.30am – 5.30pm), Dublin City Centre HMI MEMBER DISCOUNT: 10% off (cannot be used in conjunction with any other offer)
PRICE: €199 per person
PROVIDER: www.shrc.ie

Target Audience

Managing Challenging Behaviour has been designed with those front line staff who frequently handle interactions with patients, service users and clients who for a variety of reasons present with behaviour which can be difficult to manage. It is designed for staff who work in both clinical and non-clinical health service environments, including hospitals, nursing homes and other health care facilities.

Learning Outcomes

At the end of this one day course participants will be:

• Able to understand the behaviour
• Explain the stages of escalation
• To outline strategies for coping
• To identify relevant legislation
• To demonstrate how to plan, seek support and help
• To identify in-house support systems, protocols, policies and procedures
• To outline self-management and personal safety strategies

Book online: http://www.hmi.ie/events/managing-challenging-behaviour-dublin-november-2017/