ARC Cancer Support Centres: Phone Volunteer

ARC Cancer Support Centres

Phone Volunteer Role Descriptor

Our Organisation

Our goal at ARC is to provide psychological, emotional, educational and practical support in a warm and welcoming environment to people with cancer and those who care for them. We give them the support needed to enhance coping skills and improve quality of life. Our services are confidential, professional and caring, and are provided free of charge. ARC provides survivorship programmes, complementary therapies, counselling and drop-in services to support people during a difficult period whilst coming to terms with their illness.

Overview of the Volunteer Role

The aim of our telephone service is to greet clients in a calm, non-clinical, comfortable manner for a variety of purposes; to register them for our supports, to have a discreet chat about what they are going through and general admin upkeep like passing on cancellations to the relevant staff member. Through chatting with our clients, you will welcome them to ARC and help them learn about what services we have to offer. Often, you may be the first person a potential service user speaks to from ARC. By being aware of how cancer can affect an individual or their family and by listening closely, you will provide an invaluable source of comfort, care and kindness to the individual.

Volunteers are the backbone of ARC Cancer Support Centres. As an ARC volunteer, you will make an important difference in the lives of those affected by cancer. We simply could not provide the level of services that we do without our wonderful, committed volunteers.

Time Commitment

3 – 6 hours per week


Our phone volunteers generally work remotely. Under Covid-19 restrictions, all other volunteer roles are remote, from home or whatever private space you wish. When centres are open, volunteers can also work in

  • 65 Eccles Street, Dublin 7
  • 559 South Circular Road, Dublin 8
  • Lowell House, 23 Herbert Ave, Dublin 4

Skills & Qualities Required

    • Good communication and interpersonal skills
    • Fluent level of English
    • Professional but welcoming manner
    • Commitment to the ethos of volunteering
    • Passionate about supporting and encouraging the voices of cancer patients, survivors, families, and caregivers.
    • Confidence in building rapport with clients by phone and in person
    • Commitment to the ethos of volunteering

Training & Support

The volunteer will receive an induction to the organisation as well as ongoing support from ARC staff members – they are always here to help. Training will be provided as required.


  • Personal development
  • Opportunity to work in and learn about the charity sector in Ireland.
  • The chance to support people and families living with a cancer diagnosis.
  • Enhance your CV and gain written references if you desire.
  • Be part of a supportive and passionate team who will facilitate your development.
  • Learn from each other – other volunteers, staff and clients.
  • Make a real difference to people’s lives.


Phone - 01 215 0250
Email -
Website –

To apply

Please send cover letter and CV to

General Info

Date Entered/Updated
5th Jan, 2022
Remotely / Dublin
Expiry Date
5th Mar, 2022