LGBT Ireland: Helpline Volunteer

LGBT Ireland

LGBT Ireland is a national organisation underpinned by localised knowledge and responses. Working with our network member organisations, we provide support, training, and advocacy which aims to improve the lives of LGBTI+ people and their families across Ireland.

We do this by:

  • Providing confidential and non‑judgemental listening, support and information by phone, online, and face to face.
  • Providing training and education programmes to a range of public, voluntary and community and private services.
  • Advocating on issues and experiences raised in our frontline services, advocating for the equality and inclusion of all LGBTI+ people living in Ireland.
  • Working with partners and stakeholders to ensure that Ireland’s policies, strategies and programmes are directly informed by the needs and experiences of LGBTI+ people.

National LGBT Helpline Volunteer Recruitment

The National LGBT+ Helpline is operated by local volunteers in Cork, Galway, Dundalk, Mayo, Kilkenny and Dublin providing non-judgmental, confidential listening and support, including information and signposting, seven days a week.

People can talk to us by phone or online through our instant messaging service or by attending one of our peer support groups. Our dedicated website provides a gateway to information and support throughout the country.

In September 2021, we launched a new LGBTI+ Telefriending Service where members of the community over 50+ can receive a weekly supportive call from an LGBTI+ Volunteer to reduce the impact of loneliness and isolation and in conjunction with Transgender Equality Network Ireland (TENI) we operate the Transgender Family Support Line two days per week.

Learn more about our work at

LGBT+ Helpline Volunteer Role Description

The National LGBT+ Helpline and Online Chat Service is a listening and support service for the LGBT+ community, friends and family and has been operating 7 days per week since 2010.

LGBTI+ Helpline Volunteers primarily provide listening and emotional support including information and signposting to local and national community and support services.

We are currently recruiting Helpline Volunteers who identify as members of the LGBTI+ community and can make a commitment to:

  • Understand, respect and uphold the ethos of LGBT Ireland and its work with the LGBT+ community.
  • Abide by confidentiality and data protection.
  • Listen to and handle incoming helpline calls and online instant messaging.
  • Complete any required documentation related to your helpline shift.
  • Report any safeguarding concerns to the designated safeguarding person.
  • We ask LGBT+ helpline volunteers commit to work with us for a minimum of 24 months with an average of 2 shifts per month (minimum 6 hours).
  • To follow all LGBT Ireland policies and procedures in relation to providing appropriate support to others.
  • Good awareness of LGBTI+ social and community supports.


We are looking for people who are:

  • Passionate about supporting other members of the LGBT+ community.
  • Good listeners who want to develop their listening skills even more.
  • Organised, reliable and comfortable using computers and smartphones.

A Snapshot of our National Helpline, Online Support and Information

Being able to talk to someone who will listen without judgement can be a lifeline for people who are confused or struggling with their sexual orientation, gender identity or gender expression.

Our helpline volunteers are trained to deliver confidential, non-judgemental, listening, support and information on the phone and online.

Open daily, for 30 hours each week, our helpline and online chat service responded to 2,003 people in 2020 with volunteers spending a total of 367.83 hours responding to online chats.

If you are 21+ years and identify as LGBTI+ and would like to volunteer with our National LGBT+ Helpline in Cork, Galway, Mayo, Dundalk, Kilkenny and Dublin, please visit our website to complete our online application form.

Helpline Training

LGBT Helpline Training will commence from November, 13th 2021 consisting of 2 full Saturday’s and 3 evenings delivered online via Zoom. In-person shadowing and mentoring will take place from December.

Please note, in some circumstances, we may operate a volunteer waiting-list for future recruitment depending on the needs at local level.

Queries can be directed to Steven O’ Riordan, Services Development Coordinator via email at

Closing Date: Sunday, October 31st 2021 with a Volunteer Information Evening and Interviews taking place in early November online.

Thank you for your interest!

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LGBT Ireland Volunteer Recruitment 343.19 KB

General Info

Date Entered/Updated
29th Sep, 2021
Cork, Galway, Mayo, Dundalk, Kilkenny & Dublin
Expiry Date
31st Oct, 2021