Crosscare: Peer Mentor

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Peer Mentor Role Description

Role Title: Peer Mentor
Crosscare Service: Crosscare Links and Advice Network (CLAN) provides peer-led tenancy sustainment support to people moving on from homelessness. Peer mentors support people to maintain their tenancy through advocacy, 1-1 mentoring, building social connections and identifying future goals.

In CLAN, our aim is for our service users to take the next step in their recovery from homelessness, addiction and mental health issues and realise their full potential. We take a recovery approach based on providing meaning, empowerment, identity, hope, and connectivity to the lives of our service users.

This position is a good stepping stone for anyone who is interested in working in homeless services and is seeking experience. Many of our past peer mentors have gone on to study Social Care in B.I.T and D.I.T or are working in Crosscare’s homeless services.

Role:  CLAN Peer Mentor role offers a 9-12 month volunteer role for people with lived experience of homelessness/addiction/mental health/social services support. The mentor will work as part of the CLAN team and will gain practical experience in supporting and mentoring people who have experienced homelessness to help them to live independently. Peer Mentors support clients who are moving out of homelessness by sharing the tools they have learnt from their own experience to support others. Support is provided through advocacy, 1-1 mentoring, social clubs and befriending.

The Peer mentors are also assisted to fulfil their own goals around employment and education.  As part of the peer mentoring role, each peer mentor  will have monthly supervision, induction and regular training and will spend 1 day a week working in Homeless services promoting the work of CLAN and the Community college.


  • The peer mentor will provide 1-1 support to CLAN clients, helping them to settle into their new home and connect with the local community. This includes helping them identify and achieve personal goals.
  • Sourcing information on services in the local area and signposting service users to areas of support.
  • Supporting service users to liaise with their landlord and sustain their tenancy.
  • Advocate for service users to other supports and services.
  • Facilitating the weekly social club and managing the social club committee. This includes encouraging new members and arranging activities and outings.
  • Co- Facilitating groups such as Independent Living Skills training.
  • In reach to our homeless services to promote CLAN and the Community College. This includes supporting the staff team in homeless services, promoting CLAN and the Community College, building relationships with residents preparing to move on, encouraging residents to take part in activities.
  • Working with assigned clients to build up trusting relationships. Working with empathy and understanding and providing clients with a listening ear.
  • Encouraging clients to attend courses in Crosscare Community Collage and attending some activities with clients.
  • Take a recovery focussed approach in all activities/ interactions with service users.
  • Working with the CLAN team to support people who are struggling with addiction and mental health issues which are affecting their tenancy.
  • Work as part of a team made up of volunteers and staff.
  • Attending training available for all volunteers in; professional boundaries, manual handling, active listening, report writing and record keeping
  • Maintain notice board and poster for the activities in Arran Quay.
  • Maintain computerised records.
  • Support the team in the Community College when needed.
  • To be vigilant to any Health, Safety and Welfare risk.


  • To observe and adhere to Crosscare Health & Safety procedures.
  • To observe clear professional boundaries.
  • To respond to difficult situations appropriately as guided by the staff team.
  • To adhere to Crosscare Confidentiality and Code of conduct policies.
  • To promote respect, diversity and equal opportunity.
  • To participate in supervision/check in and relevant training.
  • High commitment level to the agreed hours and time.
  • To work in accordance with the working alone policy.
  • To maintain open communication including; cancellation of shifts and handovers.

 Essential Skills/Qualities:

  • The position is open to anyone over 18, and we encourage applications from people with a personal experience of homelessness, addiction, or other social services. We ask that all applicants are clean from drugs and alcohol addiction for at least 2 years and living independently for at least 18 months.
  • Candidates should have an understanding of addiction and mental health and empathy towards people struggling with these issues.
  • Candidates should be highly motivated and able to work on their own initiative.
  • Candidate should have a strong belief that recovery is possible.
  • We are looking for volunteers who are open to learning, willing to show compassion, be passionate about helping others, empathetic and non-judgemental and have good communication skills. 
  • We are looking for people who can commit to 20-30 hours a week including some evening hours.

Desirable (Not Essential) Skills/Qualities:

  • Full, Clean Drivers Licence.
  • Knowledge of Local Authority Housing support, Housing Assistance Payment and Social Protection services.
  • A Level 4 or 5 in Social Studies/Addiction/Peer Advocacy.

Support & Learning opportunities offered:

  • To be part of a team environment
  • Training provided in Induction and other training opportunities offered throughout the year.
  • Access to Crosscare Community College course
  • On-going onsite support
  • Supervision & Regular check in’s
  • Reference provided after 6 months
  • Support to liaise with Local Employment Services and Department of Employment Affairs and Social Protection to ensure ongoing social welfare entitlements as applicable.

Location:  Dublin City Centre.

Days/hours: 20-30 hours a week.

Commitment Duration: 9 months – 1 year 

Application & Screening Process:

  • Closing Date: Thursday 26th of March 2020
  • Completed Application form
  • X2 Character References
  • Garda Vetting (Vulnerable adults)
  • Informal interview
  • Induction training.

Send Application Form to:
T: 01-8879609


Attachment Size
Application form 30.65 KB

General Info

Date Entered/Updated
24th Feb, 2020
Dublin city
Expiry Date
26th Mar, 2020