Aware: Support Line Volunteer


Aware is the national organisation providing free support, education and information services to those impacted by anxiety, depression, bipolar disorder and related mood conditions.

Location: Remote / from home or in Dublin office if resident in Dublin (9 Upper Leeson St, Dublin 4)


The Aware Support Line provides telephone support and information for individuals experiencing depression, bipolar and mood related conditions and for family and friends supporting a loved one. This is a national Freephone service and operates from Dublin 10am-10pm seven days a week.

Volunteers will ensure that all calls to the Aware Support Line are conducted within the framework of the Support Line approach. Each volunteer is trained to respond to all calls with empathy, by allowing clarification, consideration of options and encouraging positive action while adhering to Aware’s ethos, policies and procedures.

Full training is provided with ongoing support and personal development.

Duties & Commitment:

  • To honour a three hour weekly commitment for a minimum of eighteen months.
  • To carry out the role as set out in the Aware Support Line Volunteer Agreement
  • Be empathetic and possess good communication skills, have an ability to take direction and possess enthusiasm and passion for the area of mental health and/or for the work of Aware.
  • Be respectful of others and understand the importance of being a supportive and flexible team player.,
  • Ensure that all calls to the Aware Support Line are conducted within the framework of the Support Line approach.
  • To participate in initial and ongoing training provided
  • To bring to the attention of the Service Manager any issues of concern regarding any aspect of your role as volunteer for Aware
  • To act at all times according to the guidelines and Code of Practice of Aware.

Essential requirements

  • Must over 21 years of age
  • Must be available for training online (various dates) and in person in September (21st & 22nd )
  • Fluent written & spoken English
  • Available to commit for approx. 18 months
  • Computer Skills
  • Passionate about mental health
  • Punctual and Reliable
  • Broadband
  • Quiet, private, location in your home
  • Smartphone or desktop
  • Willing to volunteer evenings/weekends when required
  • Resident in Ireland
  • Personable Skills

You are very welcome to attend an Volunteer Information Session which provide an opportunity to learn a bit more about the role and ask questions before submitting an application. Upcoming online information sessions will take place on:
25 July 2024 @ 18.45 - Register to attend
22 August 2024 @ 19.00 - Register to attend

For more information on volunteering with Aware visit our website

To apply to become an Aware Support Line Volunteer click here and complete the online application process before 1st September 2024

Date Entered/Updated:
Expiry Date:
Region: Remote or Dublin 4