Position Title: Social Care Leader

The Employer:

Crosscare is the social care agency of the Dublin Diocese and is a registered charity.

Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence. Crosscare exists to support individual and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can’t find support anywhere else.

Location: Cedar House, City Centre

Work Schedule: 38.5 hours per week, Monday-Friday. Some flexibility required regarding shift work.

Contract: Permanent Contract

Salary: €39,791- €52,807

Reporting to: Manager/Deputy Manager

The Role:

Team Leader in a vibrant and dynamic service in Dublin City Centre. Working as part of the management team, the role is one that requires the successful candidate to act as a link between the Project Leader/Deputy and a team of Social Care Workers, Support Workers and Night Staff. The successful candidate will also work from a Servant Leadership perspective and strive to maintain the culture of the service, one that has been built up over many years.

General Responsibilities:

• Ensuring that team members are implementing the case management system, from referral stage to disengagement, including assessment, orientation, relationship management, development of individual plans and transition planning;
• Have comprehensive knowledge of local facilities and support groups and to liaise with the key working team and broad range of external service providers including HSE, DCC, CPS, DOSP Community support groups, DRHE and other key stakeholders.
• Advocate for residents to ensure they are eligible for all rental and social welfare supports they are entitled to in relation to their housing move on.
• To keep detailed records of outcomes and numbers of individuals resettled as we are a target-based service.
• Ensuring the efficient and safe functioning of the service taking into account up-to-date Health & Safety regulations and ensuring sufficient Health & Safety awareness amongst staff;
• Reports – ensuring Daily Handover is communicated properly and efficiently daily. Reporting on service users is completed daily and sent to relevant parties;
• Time Keeping – signing off on team time sheets and following up on any lates/absences with staff member;
• Ensuring client notes, HNAs, Care Plans, and all electronic and paper files are kept in accordance with Crosscare’s policy on holding information about service users;
• Ensuring the PASS system and statistics are updated daily;
• Helping with rostering of staff shifts and catering for planned absence (e.g. Annual Leave) and Unplanned absence (e.g. Sick Leave);
• Helping to review Policies & Procedures on an ongoing basis and assisting the management team in drawing up any new Policies required for the safe & efficient running of the project
• Working an on-call system
• Supporting the management team as required;
• Assisting with recruitment process where required;
• Assisting management with any disciplinary, grievance issues in line with Crosscare policy;
• Working on own initiative, demonstrating accountability and responsibility;
• Carry out duties within the Project, including floor cover for the delivery of our residential service.
• Being an effective role model for all staff;
• Being supportive and open to change, providing leadership and direction throughout any change process;
• Identifying and promoting best practice and being committed to always act in accordance with Crosscare’s policies and procedures;
• Any other reasonable duties as required by the Project Leader.

Essential Requirements:

• A minimum of 3 years experience within social care, 2 of which should be keyworking with a full working knowledge of the care & case management protocols and experience of completing HNA and support plans.
• Minimum BA in Applied Social Care, Addiction, Mental Health, Nursing, Psychology or CORU registerable
• Practical experience and/or knowledge of supervising staff;
• Knowledge of the Pathways Model and the reconfiguration of Homeless Services across the greater Dublin area

Other:

• Work experience and employment in homeless services, addiction services residential services, community and/or the youth work sector.
• Additional training in:
  • Addiction
  • Mental Health
  • TCI
  • First Aid, CPR, AED
  • PASS
  • Counselling
  • ASIST
  • HNA & Case Management

Personal attributes: 

Excellent organisational skill, a working, demonstrative knowledge of Microsoft Excel, Outlook etc., motivated and an ability to work on own initiative, a ‘can do’ attitude would be essential for this role, a proven and demonstrative ability to work with empathy and tolerance.

Benefits:

• Competitive salaries
• Generous annual leave
• Additional leave for long service
• Training and Development Programmes
• Employee Assistance Programme
• Digital Doctor Service
• Competitive pension plan
• Bike to Work Scheme
• Regular supervision.
• Cedar House is adjacent to a number of rail and bus stations.

In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.

Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262) Crosscare is the Social Care Agency of the Archdiocese of Dublin.

Detailed information on all aspects of our work is available at www.crosscare.ie

Application Process: 

To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.

Closing date for applications is 6th May’24 at 9am.

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Crosscare is an equal opportunities employer
Garda Vetting will apply to this role